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If the new flight schedule is not acceptable, you may choose from the following options in accordance with section 15.1.2 of our General Conditions of Carriage.





 
REBOOK YOUR FLIGHT(s)

You can rebook to another flight operated by us on the same or – if necessary – a comparable route, that is maximum 14 days before or maximum 30 days after the scheduled date of departure of the original flight, subject to availability of seats.

Should you wish to rebook on the same route or comparable route, log in on wizzair.com, retrieve your booking and select the "Rebook" option. This is the quickest way of choosing a new flight for all passengers in your booking.

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Please check our interactive Travel Planning Map and country-specific travel information sources in order to be aware of the applicable travel rules and where you can currently fly with us.



RECEIVE 120% WIZZ CREDIT

You can request refund in WIZZ credits to your WIZZ account for the total fare of the cancelled booking automatically, with an extra +20% as a bonus calculated for the flight ticket price only, excluding the fee for other services.

The extra +20% is applicable only for bank card, bank transfer, iDeal payment or eBanking payment types. In case your booking was paid fully or partially with WIZZ credits or voucher, then the amount paid with WIZZ credits or voucher will be refunded in 100% WIZZ credits only. For detailed and latest information please refer to WIZZ Credits Terms of Use.

The amount will be at your disposal immediately once uploaded, and it will be valid for one year. You can use those WIZZ credits to purchase any Wizz Air flights/services in the next one year.
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Please note that the refunded amount equals the purchase price, and does not include the price of the administration fee and the partner services. These partner services will not be cancelled automatically, but you have to contact the service provider directly in order to cancel these services.


 
RECEIVE REFUND

You will be able to convert to 100% refund after the 120% WIZZ credit upload either via bank transfer, or to the bank card/other original payment method the booking was paid with instead of WIZZ credits. In this case please note that the aforementioned extra +20% will not be applied. Please note that in case your reservation was fully paid with WIZZ credits or voucher, you are not eligible for credit conversion.

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Please be aware that you should choose one of the above options no later than three hours before the scheduled departure time of your original flight. If no option will be selected, 120% WIZZ credits will be automatically uploaded to your WIZZ account.

If you have any complaints related to the implementation of your rights under the Regulation, you may contact the National Enforcement Body for your place of departure.

Thank you for your understanding, and we apologize again for the change to your travel plans!

Kind regards,
Wizz Air Customer Service